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PRIVACY POLICY
Belencia Laser values your privacy and is committed to protecting your personal information. We understand the importance of responsibly managing and safeguarding the data you provide to us. In accordance with the Privacy Act 1988 (Cth) (Privacy Act), we respect your right to have control over the handling of your personal information.
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Our Privacy Policy provides a comprehensive explanation of how we collect, utilise, and disclose your personal information. It also outlines the procedures for accessing and correcting your personal data, as well as the process for making privacy-related complaints.
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By using our website, services, or providing any personal information to Belencia Laser, you give your consent to our collection, retention, usage, and disclosure of your personal information, as outlined in this Privacy Policy.
1. INFORMATION WE COLLECT
1.1 Personal Information: We may collect personal information from you, such as your name, email address, phone number, and billing address when you place a booking, request information, or engage with our services.
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1.2 Payment Information: We collect payment details, such as credit card information or other financial account information for a deposit when you make a booking with us.
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1.3 Usage Information: We may collect information about how you interact with our website, products, and services. This includes information about your device, browser type, IP address, pages visited, and other usage statistics.
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2. USE OF INFORMATION
2.1 Provide and Improve Services: We use the information we collect to book appointments, respond to your inquiries, improve our products and services, and customise your experience with Belencia Laser.
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2.2 Communication: We may use your contact information to send you updates, newsletters, marketing communications, and promotional offers related to our business. You can opt-out of these communications at any time.
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2.3 Payment Processing: We use your payment information to process deposits and complete orders.
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2.4 Legal Obligations: We may use and disclose your information to comply with applicable laws, regulations, or legal processes.
3. INFORMATION SHARING
3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in operating our business, such as payment processors, shipping companies, and IT support. These service providers have access to your information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality.
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3.2 Business Transfers: In the event of a merger, acquisition, or sale of Belencia Laser, customer information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control.
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3.3 Legal Requirements: We may disclose your information to comply with a legal obligation, such as responding to lawful requests from public authorities, enforcing our policies, or protecting our rights, property, or safety, or that of others.
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4. DATA SECURITY
We take appropriate measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. YOUR CHOICES AND RIGHTS
5.1 Access and Update: You have the right to access and update your personal information held by Belencia Laser. You can do so by contacting us using the information provided below.
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5.2 Opt-Out: You can opt-out of receiving promotional communications from us by following the instructions provided in our emails or by contacting us directly.
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5.3 Data Retention: We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
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6. CHILDREN'S PRIVACY
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to remove the information promptly.
7. CHANGES TO PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices and services. We encourage you to review this policy periodically. Your continued use of Belencia Laser after any modifications to the Privacy Policy will constitute your acknowledgment of the changes and your consent to abide and be bound by the updated policy.
8. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Belencia Laser
15 Portland Street Coburg, VIC 3058
0404766747
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We will make reasonable efforts to address and resolve any concerns you may have.